Troubleshooting
- Open Athens Debugging InstructionsIf you are experiencing issues logging into the library's databases, please follow these directions to debug your computer. Often, pop-up blockers and antivirus programs may block Open Athens, our authentication provider, from running on your computer. These instructions will help your computer recognize Open Athens as a secure program.
Also, you should clear at your cache history to make sure that you are providing Open Athens with a clean slate with on which to provide your login information.
Computer Username/Password
To use the Library's computers, use your personal campus network username/login.
Lee University students
To login to a library computer, use your personal Lee University Campus computer username/password.
If you have problems logging into your campus account, see the Lee University Computer Help Desk, located on the lower level of the Library.
Pentecostal Theological Seminary students
The first time you use Library computers, present your Seminary I.D. to the Lee University Computer Help Desk, located on the lower level of the Library, and request that they activate a library computer account for you.
To access library computers, use the username/password that the Help Desk gives you.
Database Access - Username/Password
To use the Library's databases and e-book collections, you will be asked to enter a username and password. This username and password is now your personal username and password information, the same username and password that you enter to login to Moodle, Portico, and your Lee email. For our Seminary students, this will be your Populi username and password information.
When you attempt to access the library's databases, you will see the screen below. If you are a Lee student, choose the first box. If you are a Seminary Student, choose the second box.
You will then be taken to a login screen where you will enter in your own personal username and password. The screen for Lee students will look like this...
And the screen for Seminary students will look like this...
If at any time you encounter the following ACA login, please contact the library for assistance. You may contact the Reference desk during library hours at (423) 614-8562 if you have any questions or email us anytime at library@leeuniversity.edu.
Sierra and Interlibrary Loan username/password instructions
Your Personal Sierra Username/Password:
Use your personal username/password:
• To login into your library account (patron record)
• To request interlibrary loan materials I.L.L. Services limited to Lee University & Seminary
• To check out a book from the self-service checkout
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Lee University students |
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Name/username: |
lastname, firstname |
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Pentecostal Theological Seminary students |
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Name/username: |
lastname, firstname |
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